Neutral Chic Knit Tank

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-4 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Overnight delivery is only available for orders with delivery addresses within the continental United States.

Shipment to P.O. boxes or APO/FPO addresses

Hello Indigo ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 48 hours.

Customs, Duties, and Taxes

Hello Indigo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Hello Indigo is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Hello Indigo Refund Policy

Thank you for shopping at Hello Indigo!

We offer store credit and/or exchange within the first 14 days of your purchase (unless otherwise noted in the product description), if 14 days have passed since your purchase, you will not be offered store credit and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shophelloindgio@gmail.com and we will gladly assist you with your exchange.

Exempt Goods

The following are exempt from refunds:

• Gift cards
• intimates 

Late or Missing Store Credit

• If you have not received your store credit after 3 business days, please contact us at shophelloindigo@gmail.com and we would be happy to assist you.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive store credit, the cost of return shipping will be deducted from your store credit.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Please see, we cannot guarantee that we will receive your returned item.